HomeBlogIT Service ManagementITIL Key Concepts And Summary Of Processes- A Complete Guide
ITIL, the acronym for ‘Information Technology Infrastructure Library’ is a set of IT service management services focused on deliverance in the line of customers’ needs. Today, it has become a de-facto standard for providing IT services. Originated in the 1980s in the UK, the ITIL approach helps the IT industries to serve customers in an economical and quality-driven manner. ITIL 2011 is the latest update released to help industries refine IT services.
With constant upgrades and the functioning of the whole idea of ITIL, the latest updates of the entire framework were put forward in the year 2011, which have profoundly become popular due to its ease of installation and configuration. By this latest terminology, you can divide the concepts and functions into the following categories:
From the above points, you can now clearly understand the framework of the whole of ITIL that will help you to install an efficient system in your company. From there, you can see that the main facets that govern ITIL are the processes and the functions. They cover various aspects such as Release Management, Event Management, Capacity Management, and many more that can be bundled up under the process and functional element.
Now you can take a look into the process that is involved with the 2011 version of the ITIL. These processes are also functions that are included in the whole system of ITIL. The only thing is that the process stands for the deployment while the service holds for the practical application of the below-mentioned five stages. They are divided into five stages by the importance and position in the life cycle of the service:
Suppose you want to go for the deployment of the ITIL service. In that case, you can take an instance of the successful case study that was conducted on a reputed Energy Company that used the application of ITIL to make it's business a world-renowned one. This manufacturing company has a worldwide employee of 100,000 people. Its operational units were spread across 100 countries over six continents. In the year 2004, the company was followed by many acquisitions and the merging of other small companies. These significant changes forced the company to make some altering business decisions to keep pace with the newer scenario. Its different expansion in geographical length and massive trade made it necessary to reach a point of excellence and standards that would entirely satisfy the Global standard of operating an organization on a large scale.
Therefore, massive employment of the ITIL service was deployed. At first, the aim was to merge 430 data centers into a consolidated four mega data center. The business and IT service model was to be at par with the global standard, not the regional standard. The operational cost will also be reduced without affecting the precise level of output. The target to reduce the operational cost was up to 25 percent. A three-year time was planned to achieve such a mammoth task with the help of the ITIL framework.
To achieve the entire target and meet the highest standard of global functioning and services, the company gave the responsibility to the ITIL team and the provider. The team identified four areas that need to be improved in this regard. These were Problem, Incident, Release, and Change Management that needed the upgradation. For this, the company has to merge the new data centers into one mega-center by upgrading the technology of the prospective mega data centers, and processes need to be deployed within two years. The final year would be the observation period for the implementation.
Within less than three years, the company overachieved its target and established the change it wanted in its operation. The uptime of the network increased by up to 97 percent, and the smoothness of the transaction increased by up to 99 percent. The operational cost was saved by up to 25 percent, and 14 percent increase in the use of desktops and laptops where it was previously worked manually.
The benefits that are attached to the Information Technology Information Library are immense. It is advisable that if you are thinking of starting a company or already heading it, you can go for establishing an IT department deployed with the process of ITIL.
Top Cities where KnowledgeHut Conduct ITIL Certification Training Course Online
The growing demand of ITIL professionals all across the world proves that the IT industries are experiencing the tremendous benefits of ITIL framework. The following 6 benefits of ITIL are experienced by the majority of IT services providers:
I am very excited about where the #ITIL Update is going in regards to introducing the concept of Systems Thinking! Finally going to see the integration of both Service Management & Build Practices! https://t.co/uMfS2OQZJh
— Troy DuMoulin (@TroyDuMoulin) April 18, 2018
The 5-tiered structure of ITIL certification offers the candidates a much-desired flexibility relating to different areas of application. There are five levels of qualifications within the ITIL Qualification Scheme, as mentioned below:
As said above, ITIL qualification gives you more numbers of options to choose the best-designed course/training tailored to your career plans. Other than traditional certification courses, you may opt for specific and purpose-oriented short term courses also like ITIL Intermediate Service Strategy Training, ITIL Intermediate Service Transition Training, ITIL Intermediate Operational Support and Analysis etc.
ITIL is tied to ISO/IEC 20000 norms; as more and more organizations are trying to become ISO/IEC 20000 certified, the demand for ITIL certified professionals is bound to go high. The hundreds of companies and top brands in diverse sectors including finance, retail, IT, technology, entertainment, manufacturing, medical etc have adopted ITIL framework; and many more are going to adopt it. The top brands relying on ITIL include Boeing, Sony, Honda, Microsoft, Procter & Gamble, Citibank, Barclays, Disney, Toyota, Pfizer, Bank of America etc. Combining the ITIL certification with other project management certifications significantly increases the salary range. BusinessWire predicts that the ITSM industry will grow from $4.4 billion in 2016 to $8.78 billion in 2021. CRN Magazine included ITIL certification among the top 15 certifications that boost your career dramatically.
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The globally acknowledged ITIL qualification is going to be the most desired prerequisite for IT project manager jobs in 2018 and after. The above detailed ITIL concepts, core components, benefits and career scope make it simple to understand why the ITIL certification is the most preferred choice of experienced IT professionals poised to boost their competency level. ITIL certification ensures that all the team members understand all the aspects of service management holistically and not just the tasks assigned to them. The online and classroom trainings for different level ITIL certification, as conducted by KnowledgeHut, are of great help for ITIL certification preparation; so, don’t wait – explore your options.
The ITIL v4 framework is composed of 34 processes organized into three management phases such as General Management Practices, Service Management Practices &Technical Management Practices.
We need ITIL processes to help organizations deliver high-quality IT services that meet the needs of their customers and stakeholders. ITIL processes provide a structured approach to IT service management that helps organizations, Improve Service Quality, Increase Efficiency and Productivity, Manage Risk, Meet Compliance Requirements. Overall, ITIL processes help organizations to deliver IT services that are aligned with their business objectives and meet the needs of their customers and stakeholders. By adopting ITIL processes, organizations can improve service quality, increase efficiency and productivity, manage risk, and meet compliance requirements.
The below 7 ITIL practices that describe the procedures of ITIL service management. It sustains adequate measures and the appropriate predictions of all business conditions. . Continual Improvement, Change Enablement, Incident Management, Problem Management, Service Desk, Service Level Management, Service Request Management
ITIL 4 is a framework for IT Service Management (ITSM) that focuses on delivering value to customers through the use of IT services. The core concepts of ITIL 4 include: Service Value System (SVS): Service Value Chain (SVC): Service Value: Overall, ITIL 4 aims to create a flexible and holistic approach to service management that enables organizations to adapt to changing business needs and customer expectations.
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