IT Service Management Blog Posts

In today's digitally-driven world, the technological paradigm has shifted from merely supporting and influencing business strategy to executing th

Great leaders are just ordinary people who have certain traits that set them apart — and enable them to achieve the extraordinary. Despite diffe

What is ITIL?  ITIL, the acronym for ‘Information Technology Infrastructure Library’ is a set of IT service management services focus

In this age of specialization, you need to look into the matter of precision and perfection. Whatever you are training, whether if you are a manager o

ITIL®, or Information Technology Infrastructure Library, is an IT service management (ITSM) framework that aligns IT services with business needs.

Organizations that use technology to promote efficiency—that is, all organizations—must rigorously maintain IT applications and the underl