The ITIL framework includes tried-and-tested methodologies for optimizing ITSM (IT Service Management) for growth and change. ITIL Foundation defines an end-to-end operating model for developing, continuously improving, and delivering technology-enabled products and services. ITIL certification is intended for professionals who need to understand the key concepts of IT and digital service delivery and are interested in assisting their organization in adopting the new service management culture. The certification validates their expertise in ITS. There are ITIL books that help you prepare for the certification exam. Also, the ITIL foundation course is offered in a variety of formats by accredited training organizations. These courses will teach you everything you need to know to pass the ITIL 4 Foundation exam, as well as how to collaborate within IT and deliver value across the enterprise.
What is ITIL?
ITIL (Information Technology Infrastructure Library) is a collection of best practices for providing IT services. By utilizing ITIL's methodical approach to IT service management, companies can better manage risk and improve customer relations while also cutting costs and creating an IT environment that is flexible enough to accommodate future growth, scale, and change.
ITIL has undergone numerous revisions since its inception in 1980, with the current set consisting of five books, each of which covers a different process or a stage in the IT service lifecycle. Axelos, a joint venture between the Cabinet Office and Capita that acquired ITIL in 2013, now owns ITIL. Using the ITIL frameworks, Axelos allows businesses to manage updates and process changes.
The ITIL 4 standard, which was released in 2019, emphasizes automation, improved service management, and tighter integration of IT into business operations. In addition, the framework has been updated to accommodate and respond to modern technology and tools. A more agile, flexible, and collaborative approach to ITIL has been implemented in all the big corporates, as the IT department has grown to become an integral part of every organization.
The current version of the Information Technology Infrastructure Library (ITIL) is divided into five large volumes, each Axelos ITIL book corresponds to a different stage of the ITIL service lifecycle.
The ITIL service lifecycle is a process approach to the best practices outlined in the ITIL framework that is divided into five stages:
- Service Strategy
- Service design
- Service Transition
- Service operation
- Continuous service improvement.
Top 10 Books for ITIL Certification Exam
Listed below are some of the best ITIL books that will help you with the ITIL certification exam:
1. ITIL® Lifecycle Publication Suite
The book is offered by the Office of Government Commerce. The five ITIL foundation modules are organized in a lifecycle fashion, with each module covering a stage in the process. It is cost-effective to buy the entire suite rather than purchasing each module. An ITIL book PDF version is also available.
2. ITIL4 Foundation Exam Full Preparation
This book is a comprehensive study guide that covers the most recent version of ITIL, assisting you in passing your ITIL 4 exam with ease. The ITIL® Certification Exam is based on the official ITIL Exam Guide, and this book has been developed per it.
3. Exam Prep Questions, Answers, and Explanations- More than 800 ITIL Foundation Questions with Detailed Answers
With over 800 practice questions and detailed explanations, this is the definitive guide to passing the ITIL exam. Christopher Scordo wrote it, and the "Association of Project Management ", the official accreditor of ITIL certification, endorsed it. This book is a worthwhile investment of time because, in addition to detailed questions, it also includes 15 mock exams based on the ITIL foundation exam.
4. IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition
This officially licensed book aims to assess your knowledge and readiness level before the exam. It is divided into four sections for easy reference. The first part of the book provides an introduction to service management. The ITIL lifecycle modules are discussed in detail in Section 2. Section 3 focuses on the processes and functions of ITIL; Section 4 focuses on metrics and measurements. Ernest Brewster, Aidan Lawes, Richard Griffiths, and John Sansbury penned the 200-page book, which was published by BCS.
5. Passing Your ITIL Foundation Exam
It is endorsed by the ITIL Accreditation Board and TSO, an official publisher of ITIL, and has been updated per the ITIL syllabus and exam techniques. This course provides a detailed overview of the syllabus for those who want to improve their understanding of the fundamentals of ITSM. Each of the five stages of the lifecycle is covered in detail, as is the technology used to support service management. To ensure that your exam preparation is complete, it includes information on both the exam and the qualification scheme.
6. ITIL V3 Foundation Complete Certification Kit
The Art of Service, a leading IT service framework company, offers this book. This kit includes study materials as well as a web-based training course. It helps you to easily grasp ITIL concepts with the use of flash slideshows and voiceovers. The application installation is easy. The online course is excellent; however, the reading material is a little lacking. The course concludes with a 40-question mock exam. The book was written by Tim Malone.
7. ITIL Foundation Exam Reference Book
Liz Gallacher and Helen Morris, two of the most accomplished ITIL trainers, wrote this book. ITIL lifecycle modules are explained straightforwardly, with plenty of graphs, charts, and illustrations to help readers follow along. Each chapter concludes with a summary. The information is presented in a logical order. There are case studies and links to free downloadable reading material throughout the book, and at the end of each chapter, there are review questions.
8. ITIL Foundation Essentials: The Exam Facts You Need
Claire Agutter, an ITIL lecturer for more than a decade, has written this book. The ITIL basics are covered concisely and straightforwardly in a well-organized and easy-to-follow format. For those just starting, this ready-reckoner is a great option.
9. ITIL for Beginners: The Complete Beginner's Guide to ITIL
ClydeBank Technology's ITIL for Beginners is a step-by-step guide to earning the ITIL Foundation certification. In this 98-page guide to ITIL lifecycle modules, you'll find proven strategies and steps that will help you quickly grasp the concepts. The entire topic of IT service management is covered in an easy-to-understand manner.
10. ITIL Foundation Complete Certification Kit - Study Book and eLearning Program - 4th Edition
This book provides a thorough explanation of all five ITIL lifecycle stages. The concepts and procedures are clearly explained and easy to follow. It includes graphs and tables to help illustrate the points being made. This book, an all-in-one reference guide for preparing for the ITIL certification exam, is one of the most comprehensive on this list, but the software has an expiration date.
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Tips on How to Prepare for ITIL Exam
Here are some of the tips to help you prepare for the ITIL exam:
1. Practice hard
Begin by familiarizing yourself with the ITIL certification examination framework. To prepare for the actual exam, use official sample papers and practice questions. If you're working on ITIL practice exams, keep track of the time allotted so you don't miss the deadline. A common cause of exam failure is a lack of time and submitting an incomplete exam. So it is important to practice as much as possible.
2. Learn the Capability and Lifecycle Modules
Although intermediate ITIL certifications require a deeper understanding of each lifecycle and capability module, your basic knowledge should be solid at the foundation level. Get the basics right and understand each stage of ITIL's lifecycle and capability modules with Foundation Training in ITIL 4. Abbreviations and jargon should be familiar to you at all times
3. Read and understand the ITIL books thoroughly
You should devote adequate time to studying the material properly and thoroughly. Only by doing so will you be able to comprehend the question and correctly answer it.
4. Memorize the Keywords
You'll need to get the keywords correct if you want to pass the test. ITIL keywords include terms like service strategy, design, transition, and implementation. These are the kinds of keywords that are used to link other keywords in the ITIL model.
5. Study only ITIL
Many people answer based on their current or previous organizational practices, which can backfire during the examination. When preparing for the ITIL 4 Foundation level exam, focus on ITIL processes and best practices, not on your previous experiences. The exam is to test your knowledge of ITIL processes, functions, and concepts.
To Book or Not To Book
It is important to consult a study guide or book before taking a certification exam. The ITIL exam is no exception. You can prepare yourself for the ITIL certification exam with the help of these ten ITIL books. There are a variety of IT Service Management certification online courses available to help you gain a thorough understanding of ITSM. You can enroll in the KnowledgeHut ITIL Foundation Course, which is provided by KnowledgeHut, an AXELOS Certified Partner and an Accredited Training Organization (ATO) with PeopleCert®. This course will provide you with a thorough understanding of the core concepts and definitions of the ITIL 4 framework as well as the ITIL.
