ITIL 4 Specialist: Drive Stakeholder Value Training

Master the skills to increase stakeholder satisfaction by fostering an advantageous culture of collaboration and transparency and learn strategies to shape customer demand, manage relationships and optimize the customer experience. In this two-day ITIL® 4 Specialist DSV training, you'll master the skills to drive co-creation of value throughout the ITIL® 4 customer journey.

This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes and more, you're in for a completely immersive learning experience. The course prepares you with a thorough understanding to ace the ITIL® 4 Specialist Drive Stakeholder Value exam in the very first attempt.

By the end of the course, you'll be equipped to develop and maintain effective relationships with stakeholders while guiding them through the steps in the customer journey, and will have the tools to facilitate value co-creation and customer outcomes while efficiently managing costs and risks.

The ITIL® 4 Specialist Drive Stakeholder Value Certification, a designation offered by AXELOS to practitioners who demonstrate their understanding by passing the exam, validates your expertise as an ITSM professional.

ITIL®, ITIL® Specialist Drive Stakeholder Value, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide. KnowledgeHut is a Certified Partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®.