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ITIL® 4 Strategist: Direct, Plan, and Improve Course

Learn advanced ITIL® 4 DPI and OCM concepts, including governance, risk, compliance, and enabling continuous delivery of value.

Bestseller 1,023+ Learners

Created By Soumik Sen

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  • Expert-Taught Videos

  • Outcome Focus

  • Auto-Graded Assessments

  • Recall Quizzes

  • Real-Time Insights

Starts at

100% Money-Back Guarantee

This Course is Not Available in your region

This Course Includes:

  • 6+ Hours of On-Demand Videos
  • 9 Auto-Graded Assessments
  • 32 Recall Quizzes
  • 3 Assignments
  • 9 Case Studies
  • 9 Ebooks

Training 5 or more people?

Get your team access to 500+ top KnowledgeHut courses anytime, anywhere.


    Starts at

    100% Money-Back Guarantee

    This Course is Not Available in your region

    This Course Includes:

    • 6+ Hours of On-Demand Videos
    • 9 Auto-Graded Assessments
    • 32 Recall Quizzes
    • 3 Assignments
    • 9 Case Studies
    • 9 Ebooks

    Training 5 or more people?

    Get your team access to 500+ top KnowledgeHut courses anytime, anywhere.


    What You'll Learn

    • Learn Value, outcomes, costs, risks in DPI.
    • Learn the basics of OCM and its potential benefits.
    • Learn principles of DPI measurement & reporting.
    • Understand the role of Governance, Risk and Compliance.
    • Enable continuous delivery of value for the organization.
    • Develop a service value system.
    Show More

    The KnowledgeHut Edge

    Superior Outcomes

     Focus on skilled-based outcomes with advanced insights from our state-of-the art learning platform.

    Immersive Learning

     Go beyond just videos and learn with recall quizzes, interactive eBooks, case studies and more.

    Comprehensive Exam Support

    Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.


    Industry-Vetted Curriculum

    Curriculum primed for industry relevance and developed with guidance from industry advisory boards.

    Real-World Learning

    Get an intimate, insider look at companies in the field through real-world case studies.

    Continual Support

    Learn better with support along the way. Get 24/7 help, stay unblocked and ramp up your skills.

    Curriculum for ITIL 4 Strategist Direct, Plan and Improve

    Video preview 1.

    Learning Objectives:

    Revisit ITIL 4 Foundation and its values. 

    Topics Play Video
    • Introduction to ITIL and ITIL 4 
    • Recap of ITIL 4 Foundation 
    • Value 
    2.

    Learning Objectives:

    Get introduced to DPI and learn to apply its guiding principles. 

    Topics
    • Importance of Direction, Planning, and Improvement  
    • Role of Measurement and Reporting  
    • Direction, Planning, and Improvement of the ITIL SVS 
    • Applying the Guiding Principles 
    • Value, Outcomes, Costs, and Risks in DPI 
    Video preview 3.

    Learning Objectives:

    Discover Portfolio management and learn to identify and control risks. 

    Topics Play Video
    • Strategy Management  
    • Defining the Structures and Methods Used to Direct Behaviors and Make Decisions  
    • How to Identify and Control the Risks in DPI 
    • Portfolio Management  
    • Direction Via Governance, Risks and Compliance 
    Video preview 4.

    Learning Objectives:

    Gain an overview of Assessment and Planning. 

    Topics Play Video
    • Basics of Assessment 
    • Basics of Planning  
    • Introduction to Value Stream Mapping 
    5.

    Learning Objectives:

    Get introduced to Measurement and Reporting and their efficient use cases. 

    Topics
    • Basics of Measurement and Reporting  
    • Types of Measurements  
    • Measurement and the Four Dimensions 
    • Measurements of Products and Services 
    6.

    Learning Objectives:

    Gain insight into Continual Improvement and the implementation of Measurement and Reporting in the same. 

    Topics
    • Creating a Continual Improvement Culture 
    • Continual Improvement of SVS and Practices 
    • Continual Improvement in Organizations  
    • Continual Improvement Model 
    • Using Measurement and Reporting in Continual Improvement 
    7.

    Learning Objectives:

    Get introduced to OCM and learn effective communication. 

    Topics
    • Basics of Effective Communication  
    • Identifying and Communicating With Stakeholders  
    • Basics of OCM 
    8.

    Learning Objectives:

    Introduction to service management and SVS. 

    Topics
    • Adopting the Guiding Principles  
    • Centre of Excellence for Service Management  
    • The Four Dimensions of Service Management in the SVS 
    9.

    Learning Objectives:

    Learn effective implementation of DPI and Modern leadership. 

    Topics
    • Modern Leadership  
    • Using the Guiding Principles for DPI 

    Prerequisites

    • ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition certification is required
    • Accredited training necessary for a complete understanding of core material

    What Learners Are Saying

    I have taken several ITIL courses before but this one stands out. The content is relevant and the exercises are very practical.

    Z
    Zayam Hasib

    Product Owner

    The course was very informative and well-structured. It has helped me improve my IT service management skills.

    C
    Charles Dolcetti

    Business Analyst

    The ITIL course provided me with the tools and techniques needed to for effective ITSM. The Course exceeded my expectations

    A
    Arthur Keyser

    Solutions Analyst

    The ITIL cour has been a great help in shaping my career in the IT industry. The on-demand videos very engaging.

    N
    Nathalie King

    Back End Developer

    The course helped me enhance my skills and provided me practical solutions to better manage IT services.

    S
    Shravan Sharma

    Software Developer

    How Our Course Compares

    YouTube Videos Online Courses KnowledgeHut

    On-Demand Videos

    Immersive Learning Experience

    Structured Curriculum

    Course Curated by Industry Experts

    Auto-Graded Assessments

    Lifetime Access to Courseware

    Our Course Advisor

    S
    Soumik Sen

    Expert: ITIL, COBIT, ISO

    Soumik Sen brings with him 17 years of industry experience across domains where he has facilitated implementation of best industry-proven practices and IT frameworks including ITIL, ISO 20000, COBIT, ISO 27001 and CMMI.

    Our Course Advisor

    Soumik Sen brings with him 17 years of industry experience across domains where he has facilitated implementation of best industry-proven practices and IT frameworks including ITIL, ISO 20000, COBIT, ISO 27001 and CMMI.

    S
    Soumik Sen

    Expert: ITIL, COBIT, ISO

    Students Also Bought

    ITIL® 4 Strategist Direct, Plan and Improve Training FAQs

    Yes, you will experience KnowledgeHut's immersive learning in an on-demand format. This will include e-learning material to help you: 

    • LEARN with recall quizzes, interactive eBooks, and case studies 
    • ASSESS your skills progression with diagnostic, module-level, and final assessments
    • PRACTICE with real-world simulations and Cloud Labs 
    • GAIN INSIGHTS with real-time reports and analytics on how you're progressing, your learning challenges, and suggestions of sections to revisit to build competency in the required areas. 

    Yes, our online course is designed to give you flexibility to skill up as per your convenience. The course is delivered in a Self-Paced mode so that you can balance your work and learning as per your schedule. 

    Yes! Upon passing this course, you will receive a signed certificate of completion from KnowledgeHut. Thousands of KnowledgeHut alumni use their course certificate to demonstrate skills to employers and their networks.

    More than the certificate, however, you will get to showcase your newly acquired skills by working on real-world projects and adding these to your portfolio. KnowledgeHut’s courses are well-regarded by industry experts, who contribute to our curriculum and use our tech programs to train their own teams. 

    You can cancel your enrolment and receive refunds in line with our Cancellations and Refunds policy found at https://www.knowledgehut.com/refund-policy. 

    Please make sure that your computer meets the following software and system requirements: 

    • Software Requirements: Internet browser
    • System Requirements: Linux/Unix Operating System, an Internet browser, and high-speed Internet connectivity.

    Yes, it does. In the unlikely event that you are not satisfied with the course, and you wish to withdraw within the first seven days, we’ll issue a 100% refund. No questions asked! 

    No, this self-paced variant of the ITIL 4 Specialist: DPI (Direct, Plan and Improve) course does not include exam vouchers.

    Apart from the course fee, if you choose to take the exam, you will need to purchase the exam voucher separately. There are no additional hidden costs associated with the self-paced courses.

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