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Ace Your ITIL® 4 Specialist: Create, Deliver and Support Exam

Learn to deliver value through products and services using ITIL, the gold standard practice for IT Service Management.

Top-Rated 1,342+ Learners

Created By Soumik Sen

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  • Expert-Taught Videos

  • Outcome Focus

  • Auto-Graded Assessments

  • Recall Quizzes

  • Real-Time Insights

Starts at

100% Money-Back Guarantee

This Course is Not Available in your region

This Course Includes:

  • 7+ Hours of On-Demand Videos
  • 5 Auto-Graded Assessments
  • 5 Recall Quizzes
  • 4 Assignments
  • 1 Case Study
  • 5 Ebooks

Training for Teams of 5+?

Transform your workforce with access to KnowledgeHut's top-rated courses.

    Starts at

    100% Money-Back Guarantee

    This Course is Not Available in your region

    This Course Includes:

    • 7+ Hours of On-Demand Videos
    • 5 Auto-Graded Assessments
    • 5 Recall Quizzes
    • 4 Assignments
    • 1 Case Study
    • 5 Ebooks

    Training for Teams of 5+?

    Transform your workforce with access to KnowledgeHut's top-rated courses.

    What You Will Learn

    • Know the importance of team capabilities and roles
    • Create positive communications and use IT across the SVS.
    • Learn resource planning and management in the SVS.
    • Learn ITIL practices for creation, delivery, and support.
    • Learn to design, develop, and transition a value stream.
    • Learn Service Integration Management (SIAM).
    Show More

    The KnowledgeHut Edge

    Superior Outcomes

    Focus on skilled-based outcomes with advanced insights from our state-of-the-art learning platform.

    Immersive Learning

    Go beyond just videos and learn with recall quizzes, interactive ebooks, case studies and more.

    World-Class Instructors

    Course instructors and designers from top businesses including Google, Amazon, Twitter and IBM.

    Real-World Learning

    Get an intimate, insider look at companies in the field through real-world case studies.

    Industry-Vetted Curriculum

    Curriculum primed for industry relevance and developed with guidance from industry advisory boards.

    Continual Support

    Learn better with support along the way. Get 24/7 help, stay unblocked and ramp up your skills.

    Curriculum

    Video preview 1.

    Learning Objectives

    Describe the evolution of ITIL and list its benefits. Define different components of ITIL and explain value from the perspective of service providers and service consumers.

    Topics Play Video
    • About ITIL 4
    • Components of ITIL 4 Framework
    • Benefits of ITIL
    • Value
    2.

    Learning Objectives

    Understand the organizational structure and the types. Learn how to build an effective team focusing on the value creation. Get a deep understanding of the need and the characteristics of team culture.

    Topics
    • Types of Organizational Structure
    • Key Differences, Common Approaches and Improving Organizational Structure
    • Building Effective Teams: Roles and Competencies
    • Professional ITSM Skills and Competencies: Part 1
    • Professional ITSM Skills and Competencies: Part 2
    • Workforce Planning and Capacity Planning
    • Employee Satisfaction Management
    • Results-Based Approach
    • Team Culture and Cultural Fit
    • Developing and Nurturing Good Team Culture
    • Continual Improvement and Collaborative Culture
    • Aligning Culture With the Type of Work, Learning Through Collaboration and Servant Leadership
    • Customer Orientation and Experience
    • Positive Communication and Communication Principles
    • Challenges in Changing the Existing Culture
    Video preview 3.

    Learning Objectives

    Get an understanding about integration topologies and the data sharing through integration. Understand the basics of Data analytics and big data and know more about collaboration and the workflows. Get a brief understanding on RPA, AI and ML. Describe CI/CD. Understand the information model, and identify the toolsets used in automation.

    Topics Play Video
    • Use of Information and Technology To Create, Deliver and Support Services
    • Integration and Data Sharing
    • Integration Topologies and Approaches
    • Reporting and Advanced Analytics
    • Big Data
    • Collaboration and Workforce
    • Robotic Process Automation
    • RPA: Technologies, Benefits and Consideration
    • Artificial Intelligence
    • AIOps Platform
    • Machine Learning: Types, Advantages and Limitations
    • Continuous Integration, Delivery, and Deployment
    • CI/CD Pipeline
    • Value of an Effective Information Model
    • Automation of Service Management
    Video preview 4.

    Learning Objectives

    Identify value streams involving different scenarios. Describe value stream for CDS. Understand the concept of the MVP.

    Topics Play Video
    • Value Streams To Create, Deliver and Support
    • ITIL Service Value Stream
    • Value Streams and Organizations
    • Value Stream Considerations
    • Designing a Service Value Stream (SVS)
    • Value Stream Mapping
    • Representation of Value Stream and Value Stream Models
    • Model Stream 1: Development of New Service
    • Development of New Service: Demand for a New Service
    • Development of New Service: Create a New Service – Part 1
    • Development of New Service: Create a New Service – Part 2
    • Development of New Service: Create a New Service – Part 3
    • Development of New Service: Create a New Service – Part 4
    • Model Stream 2: Upgradation or Restoration of Live Service
    • Upgradation or Restoration of Live Service: Journey From Demand To Value – Part 1
    • Upgradation or Restoration of Live Service: Journey From Demand To Value – Part 2
    • Upgradation or Restoration of Live Service: Journey From Demand To Value – Part 3
    • Upgradation or Restoration of Live Service: Journey From Demand To Value – Part 4
    • Using Value Streams To Define a Minimum Viable Practice
    5.

    Learning Objectives

    Analyze the need and how to prioritize the work. Identify the different factors to consider during sourcing strategy.

    Topics
    • Introduction to Prioritizing and Managing Work
    • Need for Prioritizing Work: Ways to Do
    • Managing Work As Tickets
    • Prioritization and Demand Management
    • Ways of Prioritizing Work
    • Swarming
    • Shift-Left Approach
    • Commercial and Sourcing Considerations
    • Defining and Prioritizing Requirements
    • Sourcing Models and Options
    • Service Integration and Management Models

    Prerequisites

    • ITIL 4 Foundation certification is a prerequisite to taking this course.
    • Accredited training for the CDS module is necessary for a complete understanding of core material.

    What Learners Are Saying

    This course was a game-changer! I am now able to implement best practices in web development projects.

    M
    Matt Alaggia

    Web Developer

    The course was an insightful journey into service management. I highly recommend this for developers like me!

    T
    Tim Schrayer

    Front End Developer

    I decided to take up the CDS course, for a solid scrum certification to accelerate my developer career. It actually did.

    S
    Serena Palioportas

    Web Analyst

    ITIL CDS is not just a certification, the things you learn in this course will change your worldview.

    F
    Fred Duke

    Product Analyst

    The many facets of security that goes into making a product was fascinating to learn and made so much sense to me.

    M
    Mario P

    Project Manager

    How Our Course Compares

    YouTube Videos Online Courses Online Courses

    On-Demand Videos

    Immersive Learning Experience

    Structured Curriculum

    Course Curated by Industry Experts

    Auto-Graded Assessments

    Lifetime Access to Courseware

    Course Author

    S
    Soumik Sen

    Expert: ITIL, COBIT, ISO

    Soumik Sen brings with him 17 years of industry experience across domains where he has facilitated implementation of best industry-proven practices and IT frameworks including ITIL, ISO 20000, COBIT, ISO 27001 and CMMI.

    Course Author

    Soumik Sen brings with him 17 years of industry experience across domains where he has facilitated implementation of best industry-proven practices and IT frameworks including ITIL, ISO 20000, COBIT, ISO 27001 and CMMI.

    S
    Soumik Sen

    Expert: ITIL, COBIT, ISO

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    Frequently Asked Questions

    Yes, you will experience KnowledgeHut's immersive learning in an on-demand format. This will include e-learning material to help you:

    • LEARN with recall quizzes, interactive ebooks, and case studies
    • ASSESS your skills progression with diagnostic, module-level, and final assessments
    • PRACTICE with real-world simulations and Cloud Labs
    • GAIN INSIGHTS with real-time reports and analytics on how you're progressing, your learning challenges, and suggestions of sections to revisit to build competency in the required areas.

    Yes, our online course is designed to give you flexibility to skill up as per your convenience. The course is delivered in a Self-Paced mode so that you can balance your work and learning as per your schedule.

    Yes! Upon passing this online course, you will receive a signed certificate of completion from KnowledgeHut. Thousands of KnowledgeHut alumni use their course certificate to demonstrate skills to employers and their networks.

    More than the certificate, however, you will get to showcase your newly acquired skills by working on real-world projects and adding these to your portfolio. KnowledgeHut’s online courses is well-regarded by industry experts, who contribute to our curriculum and use our tech programs to train their own teams.

    You can cancel your enrolment and receive refunds in line with our Cancellations and Refunds policy found at https://www.knowledgehut.com/refund-policy. 

    Please make sure that your computer meets the following software and system requirements: 

    • Software Requirements: Internet browser
    • System Requirements: Windows or equivalent environment with Internet browser and high-speed Internet connectivity.

    Yes, it does! In the unlikely event that you are not satisfied with the course, and you wish to withdraw within the first seven days, we’ll issue a 100% refund. Refer to our Online Self-Paced Courses Refund Policy for more details.

    No, this self-paced variant of the ITIL 4 Specialist: CDS (Create, Deliver and Support) course does not include exam vouchers.

    Apart from the course fee, if you choose to take the exam, you will need to purchase the exam voucher separately. There are no additional hidden costs associated with the self-paced courses.

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