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ITIL Foundation Certification Training Course in Noida

The Most Comprehensive Immersive Learning Program for ITIL 4 Foundation Mastery

  • Learn to gain optimal value from IT and digital services 
  • Gear up for a highly-rewarding IT career and enjoy greater job security
  • Immersive learning with real-world simulations, case studies, auto-graded assessments and more!
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Level Up Your ITSM Skills

Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL Certification provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4—the latest evolution of the ITIL framework—and learn about the ITIL 4 service value system.

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Highlights

  • Earn 16 PDUs with Live, Instructor-Led Sessions

  • 49+ Hours of On-Demand Self-Paced Learning

  • 5 Simulation Exams, 8 Mock Tests, 8 Assessments

  • Get 5 Complimentary Courses from Top 100

  • PeopleCert Official eBook and Training Material

  • Lifetime Access to On-Demand Courseware

  • Course Fee Includes Exam Fee and More*

Why Get the ITIL 4 Foundation Certification?

benefits of ITIL® 4 Foundation

The future is bright for service management, whether looked at through an IT lens or a business focus. Covid-19 has further put service management under the microscope and delivered business value rather than technology solutions. This demand is set to see an upward curve in the near future, making this a prime time for IT Service Management.

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Not sure how to get started? Our Learning Advisor is happy to help you.

Contact Learning Advisor

Your Path to ITIL Foundation Certification

The ITIL® framework for IT service management is used by approximately 45 percent of companies all across the world, according to estimates (ITSM). Validate your expertise as an ITIL professional with the ITIL 4 Foundation certification and take advantage of networking opportunities with the best in the industry.

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ITIL Foundation Certification Training Course
prerequisites for ITIL® 4 Foundation

ITIL Foundation Training Prerequisites

  • No specific prerequisites or prior qualifications required
  • Suitable for beginners and experienced professionals alike
  • A basic understanding of IT terminology can be beneficial but not mandatory
  • Open to anyone interested in gaining foundational knowledge in ITIL and IT service management

Who Should Attend the ITIL Certification Training?

IT Professionals

IT Practitioners

IT Support Staff

IT Managers

IT Project Managers

Business Managers

Professionals in organizations undergoing digital transformations

Professionals transitioning from ITIL3 to ITIL4

Anyone seeking higher-level ITIL certifications

What You'll Learn in the ITIL Training

Fundamental Concepts of ITIL

Understand the core principles and concepts that drive the ITIL framework.

Key ITSM Components and Processes

Explore the key components and processes that form the foundation of IT service management.

Aligning IT Services with Business

Learn how to align IT services with business goals and cater to customer requirements effectively.

Best Practices for IT Service Delivery

Discover industry best practices to ensure efficient and effective IT service delivery.

ITIL Service Lifecycle Stages

Gain insights into the different stages of the ITIL service lifecycle and their significance.

Roles and Responsibilities

Understand the various roles and responsibilities within an IT service management framework.

Incident, Problem, and Change Management

Learn how to handle incidents, problems, and changes in IT environments to ensure smooth operations.

Measuring and Reporting Service Performance

Master the art of measuring and reporting IT service performance and quality metrics.

Benefits of ITIL Adoption

Discover the advantages of implementing ITIL practices and their positive impact on enterprise success.

ITIL Principles and Continual Improvement

Learn effective strategies to implement ITIL principles and foster a culture of continual improvement.

ITIL® Certification Process

ITIL® Salary & Role:

On an average, an ITIL® certified Incident Manager earns INR 547,156 in Noida. The lowest annual salary is INR 297k, with INR 992k being the highest for Incident Manager in Noida.

The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

An ITIL® certified Change Manager in Noida gets paid INR 639,398 annually. The annual salary varies between INR 3,10,600 - INR 12,08,458.

The annual salary of ITIL® certified Business Relationship Manager in Noida is INR 5,71,315. The minimum annual income for the job is INR 2,91,231 and maximum annual income is INR 15,00,000.

With an ITIL® certification in Noida, a Project Manager earns INR 13,52,733 per annum. The yearly income ranges between  INR 4,81,653 to INR 18,65,943.

The average annual pay for a Service Delivery Manager in Noida with ITIL® certification is INR 10,38,534. The minimum annual pay for the role is INR 2,55,917 and maximum annual pay is INR 19,57,428.

The following are the ITIL® V3 Service Strategy roles and responsibilities with their respective salaries in Noida:

Sl No.
ITIL Roles
Responsibilities
Salary in Noida (per annum)
1.Business Relationship Manager
The main role of a Business Relationship Manager is to identify the needs of the customer. The role also requires ensuring that the service provider meets the needs with suitable services, thus maintaining positive consumer relationship.
INR 650,000
2.Demand Manager
A Demand Manager’s responsibility is to understand, anticipate and influence the demands of the consumers
INR 5,89,661
3.Financial Manager
A Financial Manager’s responsibility is to manage the service provider’s budgeting, accounting and charging requirements.
INR 981,130
4.IT Steering Group (ISG)
The IT Steering Group is formed of the IT and business’ senior management. Their role is to review the strategies of IT and business and ensure they are in line with each other.

5.Service Portfolio Manager
The responsibility of Service Portfolio Manager is to develop the capabilities and offerings of the IT service provider. The Service Portfolio Manager also cooperates with the ISG for deciding on the strategies for serving customers.
INR 3,30424

The following are the ITIL® V3 Service Design roles and responsibilities with their respective salaries in Noida:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.Applications Analyst

The main responsibility of an Applications Analyst is to provide support through the lifecycle of an application by managing and analysing it.

INR 615,284
2.Availability Manager
IT services’ availability is analysed, measured, defined, planned and improved by the Availability Manager.

3.Capacity Manager
The Capacity Manager ensures proper deliverance of services and infrastructure. The role also involves making sure performance targets are met in a cost-effective and timely manner.

4.Compliance Manager
A Compliance Manager performs the job of ensuring consistency in employment of accounting and other practices, with the standards and guidelines being followed.
INR 3,95,932
5.Enterprise Architect
An Enterprise Architect maintains the EA (Enterprise Architecture) of the business and its interrelations.
INR 11,68,272
6.Information Security Manager
Information Security Manager makes sure the data, information, assets and IT services remain available, confidential and coherent.
INR 1,443,743
7.IT Service Continuity Manager
IT Service Continuity Manager helps manage potential risks that could have a serious effect on IT services.

8.Risk Manager
The role of a Risk Manager is to identify, control and assess risks by analysing business assets’ value.
10,00,025
9.Service Catalogue Manager
The Service Catalogue Manager keeps the Service Catalogue updated, making sure all the information is accurate.

10.Service Design Manager
The Service Design Manager produces secure, resilient and quality designs to ensure new and improved services

11.Service Level Manager
Service Level Managers have the responsibility to ensure appropriate Operational Level Agreements, Underpinning Contracts and Service Management processes for agreed targets at the service level.
INR 4,50,000
12.Service Owner
Service Owners correspond to the role of Service Level Manager during the negotiation of OLAs (Operational Level Agreements)

13.Supplier Manager
A Supplier Manager makes sure the commitments in supplier contracts are met and the contracts are in line with business’ needs.

14.Technical Analyst
The role of a Technical Analyst is to help with IT infrastructure management by providing technical assistance.
INR 4,50,00

The following are the ITIL® V3 Service Transition roles and boards with their respective responsibilities and salaries in Noida:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.Application Developer
The role of Application Developer is developing and maintaining custom applications and providing the necessary IT service functionality by customization of software vendors’ products.
INR 2,90,388
2.Change Advisory Boards (CAB)
The CAB does the job of advising the Change Manager on assessing, scheduling and prioritizing changes.

3.Change Manager
The Change Manager is responsible for making changes that benefit IT services without causing much disruption.
639,398
4.Configuration Manager
Configuration Managers maintain information regarding Configuration items, which are essential for delivering IT services.
INR 10,75,000
5.Emergency Change Advisory Board (ECAB)
A subset of CAB, the ECAB takes decisions regarding emergency changes that have huge impact.

6.Knowledge Manager
Knowledge Manager increases efficiency through gathering, storing, sharing and analysing information and knowledge.
INR 6,89,773
7.Project Manager
The Project Manager plans and coordinates resources, thus allowing deployment of a big release within estimated time, quality and cost.
INR 4,45,572
8.Release Manager
Release Managers perform the role of protecting the live environment’s integrity and ensuring the release of right components.
10,33,687
9.Test Manager
The responsibility of a Test Manager is to make sure that the deployed services and releases meet the expectations of customers and new services are supported by IT Operations.
INR 13,81,313

The following are the ITIL® V3 Service Operation roles and boards with their respective responsibilities and salaries in Noida:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.1st Level Support
The responsibility of the 1st Level Support is to register received incidents, classify them and immediately respond for restoring an IT service that has failed.

2.2nd Level Support
When the 1st Level Support is unable to solve an incident, the 2nd Level Support takes over. If they fail to get a solution, they pass on the Incident to Problem Management.

3.3rd Level Support
3rd Level Support comprises of third-party suppliers, who provide Incident solutions when the 2nd Level Support requests it.

4.Access Manager
Access Managers prohibit non-authorised users from accessing and grant authorized users usage rights for a service.

5.Facilities Manager
The physical environment of the location of IT infrastructure is managed by Facilities Managers. Power and cooling, environmental monitoring and building access management are some of the examples.
INR 4,46,052
6.Incident Manager
The role of an Incident Manager is to perform the necessary reporting for Incident Management Process to be implemented effectively.
INR 517,988
7.IT Operations Manager
The IT Operations Manager performs the task of ensuring timeliness and reliability of operational activities on a daily basis.
INR 6,20,000
8.IT Operator
IT Operators perform regular operational activities such as taking backups, installing data centre equipment and making sure the scheduled jobs are carried out.
x
9.Major Incident Team
The Major Incident Team work on resolving Major Incidents. The team is led by Incident Manager and comprises of technical experts and IT managers.

10.Problem Manager
Problem Manager’s responsibility is to manage problems’ lifecycle for preventing Incidents from occurring and minimizing unavoidable Incident’s impact.

11.Service Request Fulfilment Group
The speciality of Service Request Fulfilment Group is to fulfil specific Service Request types.

The following are the ITIL® V3 Continual Service roles and responsibilities with their respective salaries in Noida:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.CSI (Continual Service Improvement) Manager
CSI managers manage improvements to services and processes related to IT Service Management

2.Process Architect
The Process Architect’s responsibilities include Process Architecture maintenance, while ensuring coordination of process changes and seamless cooperation of processes.
INR 7,46,000
3.Process Owner
A Process Owner is responsible for a process sponsorship, design and continuous improvements as well as the process metrics.

ITIL® Exam:

The PDCA (Plan-DO-Check-Act) cycle is the method that should be adopted for ITIL® V4 Certification exam: The cycle includes:

Planning:
You should make a study plan and based on the ITIL lifecycle. Taking practice tests is recommended.
Doing: This step involves implementing what you plan and put it into action
Checking: After the implementation is done, you should assess yourself by checking your scores and figuring out areas that need improvement.
Acting: This step involves making improvements in areas that need betterment. Continue to revise, take tests and review.

Providing technology-oriented assessment and testing, Prometric is a leader in test delivery and development solutions. Their solutions allow clients to launch well-developed testing programs and measure the data and results in an accurate manner. The tests are completely flexible with the help of the Internet and a strong network with over 160 countries having over 10,000 test centers.It is an ETS subsidiary that administers, delivers and develops over 10 million tests on an annual basis. They have around 400 different clients from varying fields like finance, academic, informational technology, government, corporate, professional and healthcare.

Prometric allows online registration of ITIL® V4 Foundation exam. Visit prometric.com and register for the exam by following the steps given below:
Step 1:
When you visit the Prometric website, look for the option “SCHEDULE MY TEST” which can be found on the slider in the homepage. Click on that option.

Step 2: Upon clicking, you will be redirected to a page that requires choosing the ITIL® Foundation exam sponsor. The name of the test sponsor you need to select is PeopleCert.

Step 3: When you select PeopleCert as the test sponsor, you will be redirected to its product page. There, you can find the exams that PeopleCert conducts.

Step 4: You will find a “SCHEDULE MY TEST” option on that page. Click on it.

Step 5: Next step requires selecting your country. Choose ‘India’ from the given list for scheduling your exam appointment in Noida. Click ‘Next’ after you have selected the right country.

Step 6: You will be redirected to a page that provides registration information and requirements like what needs to be brought to the testing center. Read the information provided and click ‘Next’

Step 7: You will be taken to one more information page with Privacy Policy Review. Before clicking ‘Next’, you need to agree to the mentioned conditions.

Step 8: Next, you will be required to confirm your pre-approval for the examination accommodation.

Step 9: This step involves entering the first four alphabets of your Last Name along with your Eligibility ID.

Step 10: If a match for the information provided by you is found, you will be redirected to a page that provides the date and time options available for the exam. Select your preferred choice of date and time.

Step 11: Once the test center is selected and other necessary information is provided, your appointment is verified and completed.

A part of Pearson, Pearson VUE is the worldwide leader in computer-oriented testing of academic, IT, professional and government programs. Over 450 credential owners across the world prefer it for testing programs.

Pearson VUE is preferred by credential owners to help develop, manage, deliver and grow their testing programs. Pearson VUE handles high stakes of online practice examinations and proctored tests required high security testing environments.

Pearson VUE allows online scheduling of ITIL® V4 Foundation exam appointment. Follow the steps given below:

Step 1:
The first step is to visit pearsonvue.com.

Step 2: On the homepage, you will find a “For test takers” option. Click on it and then select “Schedule an exam”.

Step 3: In the next page, you have to select the ITIL® exam sponsor. Type in ‘PeopleCert’ as the sponsor.

Step 4: Upon selecting the exam sponsor, you will be redirected to a page that allows scheduling, rescheduling and cancelling ITIL® Foundation exam. You will need to create an account or sign in to your existing account for that.

Step 5: After successful sign in, ITIL® Foundation exam can be scheduled by following the necessary steps.

Test center for ITIL® exams in Noida can be located by visiting pearsonvue.com. Following steps should be followed:

Step 1:
Select the “Schedule an exam” option in the drop down menu available after clicking “For test takers” option.

Step 2: In the next page, you need to select ‘PeopleCert’.

Step 3: Selecting ‘PeopleCert will lead you to its page. On the right side, you can locate the “Find a test center” option. Click on it.

Step 4: You will be redirected to a page that allows searching for test centers according to locations. Type in ‘Noida’ in the search bar of the page and click the ‘Search’ option

Step 5: You will get a search result with location of test centers in Noida listed.

The nearest Pearson VUE test center in Noida is:

Pearson Professional Centers-Noida
Ground floor, 1A/1,
S.B. Towers,
Sector 16A,
Noida, Uttar Pradesh
201301
India

Phone:
+91 120 4152465

Following are the Prometric Testing Centres in Noida:

  1. Vinsys IT Services I Ltd
    B-98 1st Floor
    Sector 63
    NOIDA, Uttar Pradesh 201 301

    Phone 9011080537

  2. APYL Software & Systems Ltd
    Site Code IIJ54 D-111, Sector 63,
    Noida, Uttar Pradesh 201301

    Phone  +91.120.4593600

The cost of ITIL® Certification includes its examination. This fee differs as per the level of the examination. The given chart details the fee according to the level of ITIL® Exam:

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for India

1.

ITIL®V3 Foundation

£236.00

2.

ITIL® V4 Foundation

£236.00

3.

ITIL® Intermediate

Service Lifecycle Modules

Service Strategy

£283.00

Service Design

£283.00

Service Transition

£283.00

Service Operation

£283.00

Continual Service Improvement

£283.00

Service Capability Modules

Operational Support and Analysis

£283.00

Planning, Protection, and Optimization

£283.00

Release, Control, and Validation

£283.00

Service Offerings and Agreements

£283.00

4.

ITIL® Practitioner

£389.00

5.

ITIL® Managing Across the Lifecycle

£283.00

ITIL® Certification cost:

The cost of course for ITIL® V4 Certification in Noida with instructor-led training ranges from INR 17,999 to 19,999. Usually, the certification training provides flexible access to online training for 90 days.

There are certain components that add to the overall cost for ITIL® V4 Certification, such as ITIL® Practice Tests and ITIL Study Guide. The paperback edition of the study guide for ITIL® costs $30. You can cut down the cost a bit by availing a soft copy instead of the paperback.For the ITIL® V4 Certification exam, free practice tests can be taken online. If you wish to go a bit further, you can purchase practice tests provided by some professional websites for the exam. The cost of these practice tests range between $25 and $50.

ITIL® Training:

When you are looking to find the best training institutes for ITIL® V4 Certification, there are a few factors you need to consider, including:

  • The training institute must be accredited by Axelos through Peoplecert.
  • Check the passing rate of the training institute and make sure it is on the higher side.
  • The consultants and trainers must have the necessary accreditation and field experience
  • See if the training institute provides a unique pre-Courseware for coming up with different queries
  • The training on offer must not be limited to slides. Make sure that the training provides consulting exposure, live case studies and role plays
  • Lastly, you need to see if you are getting money value for the ITIL® V4 Certification training cost.

Various professionals can take ITIL® V4 Certification Training, including:

  • Business Leaders
  • IT Professionals (Technical, Application, System, Network, Voice)
  • Team leaders
  • IT audit managers
  • Managers, Executives and SMEs
  • Business & IT Supervisory staff
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Security Managers

The prerequisites that should be taken into consideration while selecting the best trainer in Noida for ITIL® V4 Certification include:

  • You need to find whether the trainers are Senior Consultants and have ITIL Master Certification
  • The support provided by the trainer should be consistent throughout the examination process and beyond
  • Try and get to know whether the trainer treats candidates with the right attitude or not
  • Check how many years of in-field experience does the trainer have
  • Get to know more about the trainer’s facilities for learning.
  • Aside from the above listed points, you should also find out more about the techniques that the trainer adopts to prepare for the certification exam
  • Lastly, you also need to inquire about the trainer’s fee structure for ITIL® V4 Certification Training

The ITIL® V4 Certification Classroom Training in Noida costs approximately INR 19,999. Generally, the classroom training is 1 or 2 days long.

When you undergo the training for ITIL® V4 Certification in Noida, you will gain a better understanding of the process involved in service management. The framework of ITIL is designed to make sure the service delivery is predictable and consistent across different units, processes and organizations. Following are the benefits of training to get ITIL® V4 certified:

Improved productivity:
During the training, you will have a better perception of the framework of ITIL. This will help in better management of work. You will also better understand the application and needs of the ITIL processes and activities. As a result, you will be more productive and efficient in your work.

Improved income: With an ITIL® V4 certificate, you will be able to find better prospects for your job. You will gain an advantage over other candidates who don’t have the certification in ITSM field. With an ITIL® certification, professionals are likely to get an increase of over 15% in their average annual income. The earnings can vary considerably from person to person, depending on how much experience he/she has. Still, you are bound to get improved income once you are ITIL® V4 certified.

Better recognition: When you are certified with ITIL® V4, you are likely to get better recognition for your skills and expertise in your organization’s service and process management.  From your colleagues to your seniors, everyone will respect how you manage the services in an effective manner.

Better understanding of terminology: With ITIL® V4 Certification Training, you gain more exposure to the framework of ITIL. As a result, you will get to know more about the terminologies commonly used in different countries and industries

Improved perspective: When you are training for ITIL® V4 Certification, you get more comprehensive details about the role that IT infrastructure and services play in different businesses. With that kind of perspective, you realize the bigger scenario, which shall allow you to contribute better to your organization.

The KnowledgeHut Advantage

An immersive learning experience

Immersive Learning

immersive-learning
  • On-demand videos
  • Case studies
  • Assessments, flashcards and recall quizzes
  • Comprehensive assignments

Work-like Experiences

Work-like-experiences
  • Activities and real-world simulations
  • Experiential learning
  • Case studies

Outcome-Focused

Outcome-Driven-Learning
  • Get advanced learner insights.
  • Measure and track skills progress.
  • Identify areas to improve in.

Blended Learning

blended-learning
  • On-demand, self-paced learning anytime.
  • Code review sessions by experts.
  • Access to discussion forums, community groups.

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Skills You'll Gain in the ITIL Foundation Online Course

Co-creation of value

Continued agility

Continual service improvement

Risks and incidences management

Minimizing service disruption

Quantifying value of service

Maximizing ROI

Manage customer expectations

Business alignment expertise

The Take² Re-Sit Exam Option

Take2

Power-Packed ITIL Course Syllabus

Download Curriculum
Video preview 1.

Learning Objectives

Learn about ITIL4, its features, principles and benefits.


  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.

Topics
  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship
Video preview 3.

Learning Objectives

Learn in detail about the guiding principles of ITIL.

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

Learning Objectives

Learn more about ITIL service value system, chain and streams.

Topics
  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
Video preview 6.

Learning Objectives

Learn more about different types of ITSM.

  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

ITIL 4 Foundation Training and Certification FAQs

ITIL 4 Foundation Training

Our ITIL Foundation Course program is designed to help you learn the fundamentals of the ITIL framework and launch a successful ITSM career. By the completion of the ITIL course online, you will have the knowledge and skills to:

  • Build products and services with stakeholders and customers to co-create value.
  • Apply the guiding principles of the ITIL framework to ensure business value
  • To achieve company goals, master and implement the essential ideas of DevOps, Agile, and Lean.
  • Apply the four dimensions of Service Management to different areas of service

 Our ITIL Foundation Training Course is designed to provide you with all of the skills you'll need to be a successful ITSM practitioner. You will gain practical skills in the following ITSM principles: 

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement 
  5. Manage problems, risks and incidences 
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple

The Information Technology Infrastructure Library (ITIL) 4 Foundation Certification has many advantages:

  • Get a better understanding of how to enhance IT services within an organization
  • Be more informed about IT service management
  • Adapt the ITIL framework to your company's framework
  • Enhance your earning potential as an ITSM expert

This training is for anybody interested in improving their service management skills:

  • IT professionals
  • Business managers 
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service
  • ITIL certified professionals who want to transition to the new version ITIL4
  • Students with an interest in IT Services Management will also benefit from our course

A number of our clients have affirmed that KnowledgeHut provides the best ITIL course in the market

The ITIL Foundation course and the accompanying ITIL4 Foundation test have no prerequisites.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include:

Completing the ITIL Foundation Training Online program will earn you 16 PDUs. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at support@knowledgehut.com.

ITIL 4 Foundation Certification

AXELOS, a world-renowned organization focused on administering, developing, and growing the worldwide best practice portfolio of ITIL, offers the ITIL Foundation Certification.

For the Foundation test, you can study on your own or enroll in a different type of education, such as remote learning. If you do decide to train with a provider, make sure they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL Foundation certifications:

  • Method 1

Join an ITIL training online course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. Your exam fee and more are included in the course fee, and you will receive extensive exam preparation assistance.

Step 1: Step 1: Register for KnowledgeHut’s ITIL Foundation course online and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!  

  • Method 2 

Prepare for the exam on your own, buy an exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

Yes, the (ITIL) Information Technology Infrastructure Library (ITIL) Certification course needs to be renewed after a period of 3 years from the date that the certificate is awarded (as of January 2023). Renewing your certification enables you to demonstrate your commitment to continuing professional development. It also demonstrates the value of your knowledge of ITIL to employers, peers and colleagues.

There are three ways to renew PeopleCert certifications:

  • You can retake the same exam by which you were certified prior to the renewal date
  • You can attend another course within the same product suite and take the exam before the renewal date
  • Collect and log CPD points (available from March 2023)

In line with PeopleCert guidelines, you will receive a Proof of Course Attendance / Participation from KnowledgeHut. With this letter in hand, you can confidently showcase your dedication to building proficiency, as it holds significant recognition within the professional landscape. Once you clear the requisite PeopleCert exam, you will then achieve the PeopleCert certification.

ITIL 4 Foundation Exam

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL 4 Training Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you finish your the 2-day ITIL Foundation classes, PeopleCert® will send you an email with all of the information you need to take the test.

No, you will be given a 60-minute time limit and will not be able to pause the exam. If you accidentally close the window, then you’ll be able to reopen it immediately. If your exam page freezes, simply reload your browser and you'll be able to resume where you left off. If you have difficulty with your web browser, you can use the start link in your email to return to the previous question.

If you fail, you can pay an extra fee to have the ITIL Foundation test re-evaluated. If the verdict is in your favour, the re-evaluation charge is refunded. If it isn't, you'll lose your appeal fee and will have to purchase a new exam voucher.

At upGrad KnowledgeHut, we strive diligently to make sure that your learning experience with us is second to none and you are assured of the highest standards of quality. However, if for any reason your expectations are not met, we will process refunds in accordance with our Cancellation, Refund, and Deferment Policy.

Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

After your answers are officially submitted to them by the exam supervisor, PeopleCert® announces the final results within 2 business days. Your PeopleCert profile must be full in order for your Official Results to be issued.

ITIL Workshop Experience

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • With live and interactive instructor-led training events and the convenience and flexibility of self-paced study, you can have the best of both worlds.
  • Listen, study, ask questions, and have your instructor, who is an experienced practitioner, clear up any doubts you may have.
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities.

On-Demand Self-Learning:

  • Learn at your own pace, anytime and wherever you choose  and take advantage of the nearly unlimited educational opportunities that come with lifelong access. When you need to refresh ideas or clear your questions, you'll have access to the whole courseware as well as all of the features of our immersive learning experience platform.

All of KnowledgeHut’s ITIL Foundation Certification online training is delivered by experienced accredited experts who are: 

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our committed staff of trainers provides training that meets or exceeds the AXELOS level of excellence. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

Previously, the traditional in-person ITIL certification training was a 16-hour, 2-day training event. The ITIL certification online training has been extended to 14-16 hours.

Unlike an in-person session, which features two classes that are typically 7 to 8 hours long, the online ITIL classes for the course are separated into multiple shorter sections. The teacher will communicate with the participants via equipment such as a camera, and participants will be able to digitally work with one another.

To give you a fully immersive learning experience, our courses are divided into three parts: pre-workshop, workshop, and post-workshop. Thousands of ITSM professionals we've helped upskill have found our tried-and-true workshop structure to be effective.

  • Pre-workshop: Before the workshop, take our diagnostic evaluation to measure your ability levels and set a standard for the rest of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
  • Workshop: Participate in live and interactive instructor-led sessions directly from PRISM, our immersive learning experience platform with a cutting-edge intelligent coding environment. With projects, evaluations, memory quizzes, simulated examinations, and more, immerse yourself in learning.
  • Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. We keep in touch with you via newsletters, webinars, and next-version training to assist you with this. Some post-training deliverables lined up for you are:
  • Instructor-led session recordings
  • Access to the alumni network
  • Continued social learning with discussion forums, group messenger, and one-to-one messaging.
  • Additional workshops on advanced level concepts
  • Emails, blogs, articles, newsletters, tutorials, and other forms of rich informative material.

Our ITIL course is characterized by its highly engaging, immersive learning environment. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey. Many of our students have testified that KnowledgeHut provides the best ITIL Certification in the market.

LEARN: Self-learning videos, smart flashcards, interactive eBooks, and recall quizzes may all help you remember what you've learned. You may also use collaborative social learning, such as discussion forums and group and one-on-one texting, to increase your learning potential. 

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Micro "work-like" experiences are provided via assignments and projects inside our inbuilt and intelligent growth environment. Test your subject matter comprehension through diagnostic, module level, and final assessments.

GET INSIGHTS: You gain deep insights on your development based on your performance in exams, assignments, and projects, which help you identify areas where you excel and where you need to improve. All you have to do is follow the instructions and improve your skill level from where you are to where you want to be.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

  1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
  2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
  3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
  4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
  5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
  6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
  7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL4 Foundation Training sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified. You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely. They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

You will get the benefit of both since this is a blended learning workshop.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

What Learners Are Saying

A
Abhishek Swain Senior Product Specialist
5
It was a good training. Thank you, KnowledgeHut!

Attended ITIL® 4 Foundation workshop in December 2019

P
Pradipto Chakrabarty Business delivery leader
5
It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Attended ITIL® 4 Foundation workshop in December 2019

G
Gopala T Rao Manager IT
5
Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Attended ITIL® 4 Foundation workshop in December 2019

S
Sanchita Biswas Project Manager
5
I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Attended ITIL® 4 Foundation workshop in October 2019

M
Manoj Lawand Application Support Analyst
5
The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Attended ITIL® 4 Foundation workshop in October 2019

A
Abdul Aziz Nadaf Sr. Quality Assurance Engineer
5
A collaborative and informative session. I liked how the trainer explained the things with live examples.

Attended ITIL® 4 Foundation workshop in August 2019

M
Mohammed Sadhik KSA IT Lead
5
It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

Attended ITIL® 4 Foundation workshop in August 2019

R
Raj Kumar A Procurement Lead
4
The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

Attended ITIL® 4 Foundation workshop in August 2019

ITIL® 4 Foundation Course in Noida

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