ITIL Foundation Certification Training Course in Nairobi

Our ITIL Foundation Course program is designed to help you learn the fundamentals of the ITIL framework and launch a successful ITSM career. By the completion of the ITIL course online, you will have the knowledge and skills to:

• Build products and services with stakeholders and customers to co-create value.
• Apply the guiding principles of the ITIL framework to ensure business value
• To achieve company goals, master and implement the essential ideas of DevOps, Agile, and Lean.
• Apply the four dimensions of Service Management to different areas of service

 Our ITIL Foundation Training Course is designed to provide you with all of the skills you'll need to be a successful ITSM practitioner. You will gain practical skills in the following ITSM principles: 

1. Engage in organizational transformation
2. Co-create value
3. Ensure continued agility
4. Bring about continual service improvement 
5. Manage problems, risks and incidences 
6. Minimize service disruption
7. Quantify and demonstrate the value of service
8. Benchmark services and maximize ROI
9. Understand and manage customer expectations
10. Obtain value for money
11. Device for knowledge
12. Concentrate on content
13. Explore holistically
14. Commence where you are
15. Study directly
16. Develop iteratively
17. Associate
18. Be fair
19. Keep it simple

The Information Technology Infrastructure Library (ITIL) 4 Foundation Certification has many advantages:

• Get a better understanding of how to enhance IT services within an organization
• Be more informed about IT service management
• Adapt the ITIL framework to your company's framework
• Enhance your earning potential as an ITSM expert

This training is for anybody interested in improving their service management skills:

• IT professionals
• Business managers 
• Business process owners
• Project managers
• ITSM Managers and aspiring ITSM Managers
• Professionals working in other areas of IT like digital, product, development and service
• ITIL certified professionals who want to transition to the new version ITIL4
• Students with an interest in IT Services Management will also benefit from our course

A number of our clients have affirmed that KnowledgeHut provides the best ITIL course in the market

The ITIL Foundation course and the accompanying ITIL4 Foundation test have no prerequisites.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include: 

• ITIL 4 Specialist Create, Deliver and Support 
• ITIL 4 Specialist Drive Stakeholder Value 
• ITIL 4 Specialist High-velocity IT

Completing the ITIL Foundation Training Online program will earn you 16 PDUs. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at support@knowledgehut.com.

AXELOS, a world-renowned organization focused on administering, developing, and growing the worldwide best practice portfolio of ITIL, offers the ITIL Foundation Certification.

For the Foundation test, you can study on your own or enroll in a different type of education, such as remote learning. If you do decide to train with a provider, make sure they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL Foundation certifications:

• Method 1

Join an ITIL training online course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. Your exam fee and more are included in the course fee, and you will receive extensive exam preparation assistance.

Step 1: Step 1: Register for KnowledgeHut’s ITIL Foundation course online and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!  

• Method 2 
  

Prepare for the exam on your own, buy an exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

Yes, the (ITIL) Information Technology Infrastructure Library (ITIL) Certification course needs to be renewed after a period of 3 years from the date that the certificate is awarded (as of January 2023). Renewing your certification enables you to demonstrate your commitment to continuing professional development. It also demonstrates the value of your knowledge of ITIL to employers, peers and colleagues.

There are three ways to renew PeopleCert certifications:

• You can retake the same exam by which you were certified prior to the renewal date
• You can attend another course within the same product suite and take the exam before the renewal date
• Collect and log CPD points (available from March 2023)

In line with PeopleCert guidelines, you will receive a Proof of Course Attendance / Participation from KnowledgeHut. With this letter in hand, you can confidently showcase your dedication to building proficiency, as it holds significant recognition within the professional landscape. Once you clear the requisite PeopleCert exam, you will then achieve the PeopleCert certification.

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL 4 Training Foundation certification exam is an online, closed-book exam. The format is:

• Type: Multiple Choice Questions
• Number of questions: 40
• Duration: 60 minutes
• Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you finish your the 2-day ITIL Foundation classes, PeopleCert® will send you an email with all of the information you need to take the test.

No, you will be given a 60-minute time limit and will not be able to pause the exam. If you accidentally close the window, then you’ll be able to reopen it immediately. If your exam page freezes, simply reload your browser and you'll be able to resume where you left off. If you have difficulty with your web browser, you can use the start link in your email to return to the previous question.

If you fail, you can pay an extra fee to have the ITIL Foundation test re-evaluated. If the verdict is in your favour, the re-evaluation charge is refunded. If it isn't, you'll lose your appeal fee and will have to purchase a new exam voucher.

At upGrad KnowledgeHut, we strive diligently to make sure that your learning experience with us is second to none and you are assured of the highest standards of quality. However, if for any reason your expectations are not met, we will process refunds in accordance with our Cancellation, Refund, and Deferment Policy.

Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

After your answers are officially submitted to them by the exam supervisor, PeopleCert® announces the final results within 2 business days. Your PeopleCert profile must be full in order for your Official Results to be issued.

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

• With live and interactive instructor-led training events and the convenience and flexibility of self-paced study, you can have the best of both worlds.
• Listen, study, ask questions, and have your instructor, who is an experienced practitioner, clear up any doubts you may have.
  
• You also get to collaborate and learn from the experience of your peers in real-world simulations and activities. 

On-Demand Self-Learning:

• Learn at your own pace, anytime and wherever you choose  and take advantage of the nearly unlimited educational opportunities that come with lifelong access. When you need to refresh ideas or clear your questions, you'll have access to the whole courseware as well as all of the features of our immersive learning experience platform.
  

All of KnowledgeHut’s ITIL Foundation Certification online training is delivered by experienced accredited experts who are: 

• Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it 
• Skilled in ITSM
• Industry practitioners active in IT operations and the field of IT management.  

Our committed staff of trainers provides training that meets or exceeds the AXELOS level of excellence. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

Previously, the traditional in-person ITIL certification training was a 16-hour, 2-day training event. The ITIL certification online training has been extended to 14-16 hours.

Unlike an in-person session, which features two classes that are typically 7 to 8 hours long, the online ITIL classes for the course are separated into multiple shorter sections. The teacher will communicate with the participants via equipment such as a camera, and participants will be able to digitally work with one another.

To give you a fully immersive learning experience, our courses are divided into three parts: pre-workshop, workshop, and post-workshop. Thousands of ITSM professionals we've helped upskill have found our tried-and-true workshop structure to be effective.

• Pre-workshop: Before the workshop, take our diagnostic evaluation to measure your ability levels and set a standard for the rest of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
• Workshop: Participate in live and interactive instructor-led sessions directly from PRISM, our immersive learning experience platform with a cutting-edge intelligent coding environment. With projects, evaluations, memory quizzes, simulated examinations, and more, immerse yourself in learning.
  
• Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. We keep in touch with you via newsletters, webinars, and next-version training to assist you with this. Some post-training deliverables lined up for you are: 
• Instructor-led session recordings
• Access to the alumni network
• Continued social learning with discussion forums, group messenger, and one-to-one messaging.
• Additional workshops on advanced level concepts
• Emails, blogs, articles, newsletters, tutorials, and other forms of rich informative material.

Our ITIL course is characterized by its highly engaging, immersive learning environment. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey. Many of our students have testified that KnowledgeHut provides the best ITIL Certification in the market. 

LEARN: Self-learning videos, smart flashcards, interactive eBooks, and recall quizzes may all help you remember what you've learned. You may also use collaborative social learning, such as discussion forums and group and one-on-one texting, to increase your learning potential. 

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Micro "work-like" experiences are provided via assignments and projects inside our inbuilt and intelligent growth environment. Test your subject matter comprehension through diagnostic, module level, and final assessments.

GET INSIGHTS: You gain deep insights on your development based on your performance in exams, assignments, and projects, which help you identify areas where you excel and where you need to improve. All you have to do is follow the instructions and improve your skill level from where you are to where you want to be.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL4 Foundation Training sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified.  You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here. 

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely.  They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

You will get the benefit of both since this is a blended learning workshop.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

Yes, instalment options are available for payment of course fees. To avail the instalment option, please get in touch with us at support@knowledgehut.com. The team will explain how the instalments work and provide timelines for your case.  Typically, the number of instalments varies from 2 to 3, but the full amount must be paid before you complete the course.

The certification fee for the ITIL4 Foundation exam is not charged separately. Once you enrol for the ITIL4 Foundation certification training with KnowledgeHut, the exam fee is included in the course fee. The course fee is inclusive of charges for ITIL4 Foundation exam, online proctoring, ITIL4 Foundation official e-book, and ITIL4 Foundation official training materials.

Yes, it is included. The course fee is inclusive of charges for ITIL4 Foundation exam, online proctoring, ITIL4 Foundation official e-book, and ITIL4 Foundation official training materials.

At upGrad KnowledgeHut, we strive diligently to make sure that your learning experience with us is second to none and you are assured of the highest standards of quality. However, if for any reason your expectations are not met, we will process refunds in accordance with our Cancellation, Refund, and Deferment Policy.

Yes, you may switch your start date with prior notice of at least 24 hrs and subject to availability in the desired batch.

Yes, scholarships are available for students and veterans with grants that can vary up to 50% of the course fees.*

To avail scholarships, please get in touch with us at support@knowledgehut.com. The team shall send across the forms and instructions to you. Based upon the responses and answers that we receive, our panel of experts take a decision on the Grant. The entire process could take about 7 to 15 days.

Yes, group discounts* are available and apply to groups as small as three (3) participants. The more participants that attend a training course, the greater the discount. By registering in groups, you can typically save up 20% to 30% on the course fee. For more details, please check out upcoming schedules.